Quality Policy and Objectives of Customs Support Group in Poland

The primary objective of the quality policy of Customs Support Group in Poland, represented by Rusak Business Services Sp. z o.o. is to satisfy the needs and fulfil the expectations of our Clients as regards high quality of logistics, freight forwarding, and customs services.

Pledging to constantly improve the effectiveness of the Quality Management System (QMS), which includes the Internal Control System (WSK), we establish the following strategic quality objectives:

• to build durable and positive relations with Clients and Contractors as well as inside the company;
• to build the image of a trustworthy commercial partner;
• to extend the range of services provided on the domestic market and to broaden the access to markets in other countries;
• to solidify the company trademark as a guarantee of quality;
• to optimise the cost of the services offered.

These objectives are pursued through:

• delivering innovative services, designed and performed in a fully professional manner;
• engaging both the entire management and all the employees in taking care of quality;
• constantly improving the QMS with the view of integration with other management systems;
• cooperating with Clients in order to learn their needs and expectations;
• collaborating with suppliers on a partnership basis;
• improving communication inside the company;
• constantly increasing the employees’ competences and awareness;
• improving the work environment and infrastructure;

and within the Internal Control System:

• giving priority to the quality policy over the revenue generation policy;
• ceasing to trade in goods if it is against national and international law;
• strictly observing the WSK principles in all job functions;
• ensuring supervision of the QMS Representative over the operation of the WSK procedures.

Contentment and satisfaction of Clients and employees is essential for our company’s success.

The company’s management declares that all the employees co‑create the contents of the Quality Policy and thus identify with its objectives and respect the principles of the Quality System.